Outdoor Supply Hardware Napa- Full-time Nursery Sales Associate

Customer Service

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate.
• The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• PRACTICE EXCELLENT CUSTOMER SERVICE AND LISTEN INTENTLY TO CUSTOMER NEEDS.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• MERCHANDISE PRODUCT ON SHELVES OR OTHER FIXTURES ACCORDING TO CORPORATE OR OTHER PLAN-O-PGRAMS.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as necessary.
• FACE AND FRONT PRODUCT AT THE BEGINNING AND END OF EACH SHIFT, AND AS TIME PERMITS.
• Notify regular customers about new products and upcoming store promotions.
• Aid in maintaining a clean and organized sales counter and selling area so that customers do not perceive CNRG in a negative manner based on store conditions.
• Aid in customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.
• Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Qualifications

• MUST BE ABLE TO PERFORM EACH DUTY AND RESPONSIBILITY IN A SATISFACTORY MANNER.
• QUALIFICATIONS INCLUDE PREVIOUS WORK EXPERIENCE DEALING WITH RETAIL SALES OR GENERAL CUSTOMER SERVICE.
• MUST POSSESS STRONG MATH, READING, WRITING, AND SPEAKING SKILLS, AND A FRIENDLY Demeanor.
• MUST POSSESS PROBLEM-SOLVING ABILITY AND GOOD ORGANIZATIONAL SKILLS, AND MUST BE ABLE TO COMMUNICATE USING TELEPHONE AND EMAIL.
• BASIC KNOWLEDGE OF LUMBER, BUILDING MATERIALS, OR GENERAL HARDWARE MERCHANDISE IS REQUIRED, AND SPECIFIC DEPARTMENTAL EXPERTISE IS PREFERRED.
• MUST BE ABLE TO LIFT AND LOAD MERCHANDISE WEIGHING UP TO 50 LBS. FOR VARIOUS AMOUNTS OF TIME, LIFT AND LOAD MERCHANDISE OVER SIX FEET OFF THE GROUND, CLIMB A LADDER, AND MANEUVER SAFELY AT THE STORE.
• HIGH SCHOOL DIPLOMA OR EQUIVALENT IS PREFERRED.

Pay and Schedule

This job is an hourly position (non-exempt from overtime). Pay range is $16.90 to $20.00 per hour.

Benefits

Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression.