Outdoor Supply Hardware - Full-Time Nursery Lead Sales Associate

Essential Duties & Responsibilities

• Working in a nursery among the scent of flowers and vibrant foliage is a popular career choice for those who love the outdoors.
• A successful Lead will:
• Have a broad base of plant knowledge to include recommending appropriate varieties for the assigned location, climate/watering needs and pest control.
• Demonstrate excellent customer service at all times.
• Effectively lead all store location associates with responsibility for total location operations in the occasional absence of salaried store management.
• Knowledge of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business.
• Customer Service
• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate.
• The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Sales Counter Functions
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Merchandising
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Inventory Management
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Customer Support
• Sign and merchandise product in the store as necessary.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• Absorb customer loading of items purchased in the store as necessary.
• Safety & Loss Prevention
• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times.

Qualifications

• Must be able to perform each duty and responsibility in a satisfactory manner.
• Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor.
• Must possess problem-solving ability and good organizational skills, and must be able to communicate using telephone and e-mail.
• Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred.
• Must be able to lift and load merchandise weighing up to 50 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store.
• A high school diploma or equivalent is preferred.
• This job is an hourly position (non-exempt from overtime).
• Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression.