Outdoor Programming Attendant

Core Values

• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others

Position Purpose

The Programming Outdoor Attendant is responsible for delivering exceptional, engaging, and thoughtfully curated guest experiences through the planning and facilitation of on‑property activities. This role brings Inns of Aurora’s wellness, recreation, and educational programming to life, ensuring each guest interaction reflects the property’s high standards of hospitality and attention to detail.

Responsibilities

• Host and lead outdoor guest activities including hikes, archery, wildlife observation, and other nature‑based programming.
• Assist in facilitating private outdoor programming for individual guests, groups, and retreats.
• Provide wildlife and plant identification, local ecology insights, and history of the Finger Lakes region and Cayuga Lake.
• Teach outdoor survival basics such as fire building and water sourcing/sanitation.
• Offer archery instruction.
• Lead guided hikes up to approximately 3 miles while sharing information about the landscape, ecology, and local history.
• Monitor and assess weather conditions to ensure guest safety during outdoor activities.
• Maintain current First Aid and CPR certification.
• Create welcoming, engaging guest interactions and foster repeat participation through strong relationship building.
• Maintain the outdoor trail network through mowing, vegetation management, spreading wood chips, and assisting with tree removal.
• Operate and maintain outdoor equipment, including a UTV for trail work and activity setup.
• Perform routine equipment inspections, scheduled maintenance, and weekly cleaning of the UTV during muddy seasons.
• Assist with winter operations, including plowing and salting driveways and pathways.
• Step in to host activities when staffing gaps arise.
• Maintain accurate records related to programming and equipment.
• Troubleshoot unexpected operational challenges such as equipment malfunctions during guest activities, responding quickly and calmly while maintaining a positive guest experience.
• Support a wide range of operational needs as a “jack‑of‑all‑trades” for outdoor programming.
• Perform basic carpentry repairs and maintenance for outdoor infrastructure, including platforms, bridges, and kiosks.

Qualifications

• Strong understanding of guest expectations in a luxury resort or hospitality setting.
• Minimum of 2 years of experience in resort programming, preferably outdoor programming or hospitality management.

Skills & Competencies

• Exceptional communication and organizational skills.
• Strong problem‑solving abilities and capacity to handle high‑pressure situations.
• Knowledge of outdoor recreation, wellness programs, and culinary activities is a plus.

Physical Requirements

• Ability to participate in outdoor and physically demanding activities.
• Comfortable working in both office and outdoor environments in various weather conditions.
• Ability to lift up to 50 pounds.