Outcomes Specialist Quality

Requirements

Master's degree in Business, Nursing, or Health Care Administration or a related field required with three years' experience in a healthcare provider organization. Demonstrated leadership/management experience required. Experience with CMS regulations preferred.

• Clinical experience preferred
• Two years' project management experience preferred
• RN or other clinical licensure preferred
• Certification in healthcare quality, patient safety, or related regulatory entity preferred

Responsibilities

• Identifies and researches innovative techniques/services and outlines the necessary steps to implement changes
• Responsible for the implementation of operational performance improvement projects for the Program and aligns with the overall vision and values
• Ensures collaboration and integration of operations with other departmental and MSK services
• Responsible for the ongoing program management across the continuum and locations, measures compliance with recognized standards of care, and achieves operational efficiency, patient satisfaction, quality outcomes, and operational performance goals
• Identifies and implements patient care processes and protocols to promote appropriate utilization of resources
• Participates in identifying needs, planning, developing, and implementing educational programs for staff, patients, families, and/or community groups to improve patient care
• Promotes and develops personal and professional growth, maintaining professional and clinical knowledge; attends continuing education and in-services as needed
• Maintains professional and clinical knowledge, acting as a resource to others
• Serves as a clinical expert and resource assisting with care for complex and/or highly specialized patient care situations, seeking processes to reduce length of stay, cost per patient day, and other patient care efficiencies
• Assists institutional financial and operational leaders to develop and implement key projects associated with the service, including but not limited to: Financial Bundles, Quality Bundles, and Patient Satisfaction
• Evaluates new products, improves processes, promotes quality and safety, and enhances patient satisfaction
• Collects, analyzes, and reports quality data to the orthopaedic department, health system committees, task forces, and accreditation programs
• Pursues and maintains pertinent quality certifications by overseeing adherence to quality standards and protocols as well as reporting required metrics (JCAHO and AJRR)

Skills

• Strong oral and written communication skills with ability to adapt to different audiences
• Experience and/or training in process management and process/performance improvement methodologies
• Demonstrates use of evidence-based practice to effect quality improvement
• Strong time management and multi-tasking skills with ability to prioritize tasks/goals in a timely manner
• Effective, strong presentation skills
• Strong problem-solving, team-building, and facilitation skills
• Knowledge and skill in using computer and network systems with strong background in Microsoft Office programs
• Strong analytical and quantitative skills
• Solid business writing skill

Work Environment

• Possible exposure to infections and contagious diseases
• Occasionally subject to irregular hours
• Subject to many interruptions
• Occasional pressure due to multiple calls and inquiries
• Potential remote role with some in-person meetings requested