Outcomes Specialist

About the Role

The Quality Outcomes Specialist at Houston Methodist The Woodlands Hospital is responsible for assessing and facilitating clinical systems and processes to ensure safe, effective, patient-centered, timely, efficient, and equitable care. This role identifies outcome variances, resolves potential concerns, and develops solutions to improve complex processes. The specialist supports the organization-wide clinical performance improvement and patient safety program, serving as a department resource for areas of expertise.

Responsibilities

• Lead facility partners in expert assessment and problem-solving to ensure reliable, safe systems of care for all patients.
• Develop and maintain positive working relationships with leadership, physicians, colleagues, and peers to achieve desired outcomes.
• Collaborate and communicate to drive a culture of safety and high-reliability initiatives.
• Increase patient safety and evidence-based practice awareness among clinicians and staff through mentoring and education.
• Manage project and process improvement expectations, advising stakeholders on progress and challenges.
• Serve as a key quality contact for leadership, managers, and staff in executing corrective actions and compliance initiatives.
• Support leadership in developing and implementing quality improvement and patient safety process changes.
• Evaluate the effectiveness of process change initiatives and make necessary adjustments.
• Track, analyze, and use data for trending, developing action plans, and strategies.
• Conduct record reviews for performance improvement, peer review, patient safety, and risk management.
• Facilitate process and performance improvement teams and initiatives.
• Present meaningful reports, analysis, and executive summaries to drive change.
• Support improvement efforts for quality of care and risk issues, including Root Cause Analysis (RCA) and Failure Modes Effects Analysis (FMEA).
• Facilitate system design to hardwire patient safety processes and support high-reliability principles.
• Contribute to the improvement of patient safety practices through evidence-based research and national organizations.
• Utilize efficient work practices and provide recommendations to reduce expenses.
• Identify opportunities for improvement and align policies with regulatory requirements.

Qualifications

• Education:
  • Bachelor’s degree in nursing, allied health, healthcare administration, business administration, or a clinical discipline (required)
  • Bachelor's degree in nursing (preferred)
  • Master’s degree (preferred)
• Experience:
  • Four years of experience in clinical care activities in a hospital setting (required)
  • Two years of experience in Hospital Quality Improvement, Case Management, or Utilization Management (preferred)
  • Two years of leadership experience (preferred)
• Licenses and Certifications (Preferred):
  • CPHQ - Certified Professional in Healthcare Quality (NAHQ)
  • CPSO - Certified Patient Safety Officer (IBFCSM)
  • CPPS - Certified Professional in Patient Safety (IHI)
  • RN - Registered Nurse - Texas State Licensure (Compact Licensure – must obtain permanent Texas license within 60 days if establishing Texas residency)

Skills

• Proficiency in process improvement tools and techniques (statistical process control and team tools)
• Knowledge of regulatory and accrediting standards
• Ability to define problems, collect data, and draw valid conclusions
• Strong interpersonal and communication skills
• Computer skills in Excel, Word, and PowerPoint
• Ability to facilitate teams and present data effectively
• Presentation and educational design expertise

Additional Information

• Work Attire: Business professional
• Travel: May require travel within the Houston Metropolitan area