Outbound Telesales Agent

About the role

Become a part of our caring community As an Outbound Tele Sales Agent, you will be responsible for engaging with members through outbound calls with the primary goal of scheduling virtual appointments with healthcare providers. This is a remote position for the state of Mississippi.

Responsibilities

• Conduct outbound calls to members to promote and schedule virtual appointments.
• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
• Utilize persuasive techniques to encourage members to agree to schedule an appointment.
• Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
• Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system.
• Perform follow up with members, outside entities and/or providers.
• Ensure responses to member and/or provider inquiries are completed efficiently to achieve service and quality.
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
• Stay informed about healthcare services and offerings to provide up-to-date information to members.
• Follow all compliance and regulatory requirements when handling member information.

Requirements

• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Comfort working in a telephonic intensive environment
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Qualifications

• Bachelor's degree
• Telephonic sales experience (inbound, outbound)
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

Benefits

Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Pay

The compensation range is $45,000 - $60,900 per year. This position is eligible for a bonus incentive plan based on company and/or individual performance.

Schedule

Scheduled weekly hours: 40. This is a remote position for Mississippi; occasional travel to Humana's offices for training or meetings may be required. To work effectively from home, employees must provide internet service with a minimum download speed of 25 Mbps and upload speed of 10 Mbps (wireless, wired cable or DSL suggested) and maintain a dedicated workspace free of interruptions to protect member PHI/HIPAA information.