Outbound - Call Center Agent

About the role

As a Call Center Agent at Renewal by Andersen, you’ll be one of the first people homeowners connect with. Your job is simple: start great conversations, understand what homeowners need, and turn those conversations into quality in-home consultations. This is a fast-paced, goal-driven role where your personality, persistence, and communication skills make a real impact. You’ll connect with homeowners through outbound and inbound calls, as well as digital outreach, while building your skills through coaching, feedback, and training. If you enjoy talking to people, working toward goals, and being part of a team that celebrates success, we want to meet you!

Responsibilities

• Connect with homeowners through calls and digital outreach.
• Build rapport, listen to their needs, and create a great customer experience.
• Schedule qualified in-home consultations.
• Confidently handle questions and objections.
• Clearly communicate the value of meeting with a consultant.
• Keep homeowner and appointment information accurate and up to date.
• Follow scheduling, qualification, and territory requirements.
• Use technology, scripts, and tools to make every interaction count.
• Participate in coaching, role-play, training, and call reviews.
• Work with teammates and leaders to hit daily and team goals.

Requirements

• Personable, motivated, resilient, and coachable.
• Strong communication and active listening skills.
• Confidence building relationships and handling objections.
• A positive attitude and ability to stay focused in a high-volume environment.
• Strong organization and attention to detail.
• Comfortable using technology and working across multiple communication channels.
• Motivated by goals and results.
• Open to feedback and excited to keep learning and improving.
• Consultative sales experience, objection-handling skills, or bilingual abilities are a plus.

Benefits

• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more

Pay

$20–$23 per hour + uncapped bonuses