Inbound Call Center Agent

This is a Fully Remote Job About Our Client:Genesis Call Center operates in the customer service industry, providing trained U.S.-based Customer Service Representatives to support national brands across sectors such as roadside assistance, healthcare logistics, and retail. The organization uses secure cloud-based systems to enable remote work, supporting a modern and environmentally conscious service model. As a W2 employer, it offers structured onboarding, ongoing support, and advancement opportunities. About the Opportunity:The INBOUND CALL CENTER AGENT role involves handling inbound customer interactions for major brands, addressing questions, service requests, account needs, and product support. The position aims to deliver high-quality customer care using guided systems while maintaining professionalism and accuracy. This role contributes to customer satisfaction and brand alignment and offers schedule flexibility and growth potential. Responsibilities:Manage inbound customer interactionsAssist customers with questions and service requestsProvide account support and product informationUse guided systems and resources to deliver customer careMaintain professionalism and accuracy Requirements:High school diploma or GEDAt least 18 years oldAuthorized to work in the United StatesU.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WIAbility to follow detailed processes and meet performance standardsStrong communication and active listening skillsComfortable using computer applications and web toolsAbility to work independently and adhere to schedulesPreferred: prior call center or customer service experiencePreferred: bilingual in Spanish and EnglishPreferred: familiarity with phone- or computer-based support Pay Range and Compensation Package:USD 11 - USD 13 hourly Benefits & Perks:Paid time offOptional supplemental insurance (Aflac)Household telehealth access through MDLiveAccess to performance-based incentivesCareer advancement pathways into support, QA, and leadership roles Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.