Outbound Supervisor

About the role

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. As the Outbound Supervisor, you will support the operation where required, looking to improve efficiency and ensure an effective operation is established and maintained.

Responsibilities

• Checking deliveries/collections, signing paperwork
• Making sure CHEP pallets are ordered, and they are di-hired in the system
• Picking and packing customers orders to high standard
• Loading and unloading
• Making sure retail orders are packed as per the spec provided and all orders are checked once done
• Investigating stock discrepancies
• Ensuring productivity level are high and targets are achieved
• Organizing collections to the suppliers
• Liaising with customers via email, Teams, and phone
• Leading and supervising the team to achieve operational plan in all areas
• Training and developing warehouse colleagues
• Data entry into Warehouse Management System

Skills

• Detailed understanding of warehouse management system
• Previous experience of managing and leading a warehouse team
• Previous experience within a fast-paced warehouse environment and a good understanding of returns measures and processes
• An organised and methodical approach to work
• Able to follow warehouse processes and procedures
• Attention to detail, able to complete repetitive tasks to a high standard
• Strong organisational skills with a high level of attention to detail
• Able to work to tight deadlines and within a fast paced and high-pressure environment
• Able to work unsupervised
• Experience with a recognised WMS (Manhattan, Infor, SAP) would be desirable
• Strong communication skills via email or phone
• Have a positive attitude with a focus on problem solving

Benefits

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.