Outbound Sales Supervisor - Corporate Charlotte

About the role

This position is not a remote/hybrid opportunity. This role is based in Corporate Office - Charlotte, NC.

Responsibilities

• Supervise a team of Outbound Sales Reps in their daily duties and support the Management team
• Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators
• Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks
• Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.
• Responsible for helping to resolve issues where staff needs assistance – following the established escalation process
• Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
• Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
• Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business’ assigned to Outbound Sales Reps

Requirements

• Bachelor’s Degree preferred
• 5 years industry experience or on the job/in house training
• Ability to effectively plan, organize, communicate, and delegate
• Good communication and math skills (abstract reasoning)
• Problem solving skills and ability to multi-task
• Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
• Strict adherence to the code of business conduct
• Strong interpersonal skills with emphasis on coaching
• Ability to multi-task, plan and organize time
• Valid driver's license with acceptable driving record

Benefits

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Pay

The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

Schedule

This position is not a remote/hybrid opportunity. This role is based in Corporate Office - Charlotte, NC.