Outbound Sales Representative (Evenings)
About the role
MCI is seeking Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. The ideal candidate should have a passion for sales and a positive attitude.
Responsibilities
- Make outbound and receive inbound calls in a professional and courteous manner
- Educate customers on products and services, identifying upsell opportunities
- Understand customer needs and recommend tailored solutions
- Use internal systems to manage accounts and process orders accurately
- Research and resolve customer issues, coordinating with other departments as needed
- Follow scripts, policies, and procedures to ensure consistency and compliance
- Maintain accurate records and safeguard customer information
- Escalate complex issues to supervisors or appropriate teams
- Stay current with training, updates, and system changes
- Maintain attendance, punctuality, and performance expectations
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Strong problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Team player with strong interpersonal skills
SkillsMust be 18 years or older
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Pay
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Schedule
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Conditions of Employment
- All MCI Locations Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening.
- Job offers are contingent on drug screening results.
Compensation & Benefits
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.
Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.