Outbound Sales Representative (Days)

About the role

MCI is seeking Outbound Sales Representatives to support various projects for leading brands worldwide. The ideal candidate should be persuasive, communicative, and driven.

Responsibilities

• Make outbound and receive inbound calls professionally
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process orders accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and safeguard customer information
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Maintain attendance, punctuality, and performance expectations

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Team player with strong interpersonal skills

Benefits

We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

MCI and its subsidiaries embrace diversity and believe it benefits our employees, company, customers, and community. We maintain a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.