Outbound/Inbound Sales And Telesales - 2 years

Responsibilities

• Answer inbound and outbound calls professionally.
• Provide product demos and explain products and services to customers.
• Identify customer needs and wants, and convince them to purchase the product or service.
• Process customer purchases and accurately record details of customer purchase orders.
• Gain comprehensive product knowledge to enhance performance.
• Qualify and validate customer information based on set criteria.
• Identify opportunities and manage customer confidence.
• Convince customers to opt for premium packages and explain their benefits.
• Maintain operations by following policies, methodology, and functional changes.
• Reach potential or existing clients to advise them about products or services using pre-defined scripts.
• Respond to inquiries concerning products or the organization.
• Document complete engagement activity for follow-ups and meetings.
• Generate effective calling scripts as needed.
• Deliver customer insights to management in a timely manner.
• Reach targets within stipulated timeframes.
• Work under pressure and identify customer concerns proactively to solve issues.
• Manage workflow according to the escalation matrix.

Requirements

• Very good spoken and written English skills.
• Knowledge of using Excel and Word.
• Ability to write professional emails.
• Multilingual ability is an added advantage.
• Ability to work under pressure.