Outbound Enrollment Specialist

About the role

Your North Star: Enroll patients as a frontline ambassador.
As an Outbound Enrollment Specialist, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan.

Responsibilities

• Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
• Document all interactions and maintain timely, accurate records of patient outreach activities.
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
• Work with families to schedule appointments and follow-up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.
• Manage inbound calls from potential patients.

Requirements

• Ability to work Monday-Friday, 8:30am - 5:00pm CT
• Strong, empathetic communication skills.
• Motivated by goals, metrics, and monthly bonus program.
• Passionate about changing the current landscape of healthcare.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Willing to work occasional overtime hours.
• Are internet-connected, able to work remotely.

Qualifications

• Bachelor's degree in Healthcare Administration, Communications, Psychology, or related field preferred.
• Experience in customer service or healthcare administration is a plus.
• Familiarity with Medicaid health plans is beneficial.
• Ability to scope and tackle ambiguous problems.

Skills

• Excellent verbal communication skills.
• Empathy and the ability to establish rapport with patients and families over the phone.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Passion for healthcare and a desire to make a difference.

Benefits

• Comprehensive Health, Dental, and Vision coverage for employees and their families.
• High deductible Health Plans with Health Savings Account (HSA) options.
• Flexible Spending Account (FSA).
• Equity grant participation.
• 401(k) program.
• Competitive vacation policy.
• 16 weeks paid parental leave.
• Fully remote work flexibility (within the US).

Pay

The expected hourly rate for this role is $19.23-$24.04, with an estimated annualized base of $40,000-$50,000 depending on the hours worked. This role is also eligible for a monthly performance bonus, and equity, giving you an ownership stake in Pomelo’s mission. Bonus amounts are variable and based on performance against targets.

Schedule

Ability to work Monday-Friday, 8:30am - 5:00pm CT.

Company Information

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

Equal Opportunity Employer

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

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Contact Us

To apply for this job, please visit our official Careers page. If you receive a message that seems suspicious, please contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we recommend applying only through our official Careers page.

Disclaimer

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.