Outbound Customer Service Representative

About the role

The Outbound Customer Service Representative at Biz Voice Boost Inc. will take ownership of customer resolution within customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The focus is on outbound customer service representation to surface incomplete information before it becomes downstream rework.

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured through effective outbound customer service representation within contact center service support.

Responsibilities

• Coordinate the workflow by helping the team document commitments and next actions.
• Review the workflow by escalating complex cases with sufficient context for the next owner.
• Maintain the workflow by handling assigned customer or client requests.
• Track the workflow by reviewing available case history before responding.
• Own the workflow by resolving routine issues within approved authority.

Skills

• Use contact center service support and follow-up tools confidently.
• Apply queue management without losing track of exceptions, owners, or deadlines.
• Document knowledge base decisions clearly for team reference.
• Use sound judgment in multichannel support, especially when escalation is required.

Schedule

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $44,000–$66,000 per year.