Outbound Call Representative

Stone 2000 Enterprises Inc. is seeking an Outbound Call Representative to support building products, customer service, sales, order coordination, product support, vendors, and project operations. This is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

• Handle assigned inbound or outbound calls related to building products, customer service, sales support, order coordination, product support, vendors, and project operations.
• Confirm the purpose of each interaction and document the outcome accurately in the approved system.
• Explain the purpose of the call clearly, confirm relevant details, and answer routine questions accurately.
• Record call outcomes, disposition codes, notes, follow-up dates, and contact updates.
• Schedule callbacks, route qualified inquiries, or escalate requests to the correct team as needed.
• Follow call-quality, consent, privacy, and do-not-contact procedures on every interaction.
• Meet assigned call-volume, contact-rate, documentation, and follow-up expectations.

Requirements

• Clear verbal communication, active listening, and a professional phone manner.
• Comfort making a high volume of outbound calls and documenting outcomes accurately.
• Ability to follow scripts while responding naturally to routine customer or prospect questions.
• Experience using CRM, dialer, scheduling, and contact-management systems.
• Reliable internet access and a quiet workspace.
• Consistent follow-through and ability to pass a pre-employment background check.

Pay

$44,500 - $52,000 per year

Schedule

Full-time, 100% remote