Outbound Call Representative

Draftomat is looking for an Outbound Call Representative to contribute to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration. This role is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Handle assigned inbound or outbound calls connected to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration; confirm the purpose of each interaction and document the outcome accurately.
• Explain the purpose of the call clearly, confirm relevant details, and answer routine questions accurately.
• Record call outcomes, disposition codes, notes, follow-up dates, and contact updates in the approved system across customer scheduling and service operations.
• Schedule callbacks, route qualified inquiries, or escalate requests to the correct team when needed.
• Follow call-quality, consent, privacy, and do-not-contact procedures on every interaction.
• Meet assigned call-volume, contact-rate, documentation, and follow-up expectations.

Requirements

• Clear verbal communication, active listening, and a professional phone manner.
• Comfort making a high volume of outbound calls and documenting outcomes accurately.
• Ability to follow scripts while responding naturally to routine customer or prospect questions.
• Comfort using CRM, dialer, scheduling, and contact-management systems.
• Reliable internet access, a quiet workspace, and consistent follow-through.
• A pre-employment background check is required.

Pay

$45,000 - $52,000 per year

Schedule

• Full Time
• 100% Remote — United States