Outbound Call Representative

Customand has a remote opening for an Outbound Call Representative supporting moving and relocation services, including customer scheduling, packing, transportation, storage, assembly, sales support, and operations. This full-time, 100% remote role is open to candidates throughout the United States.

Responsibilities

• Make outbound calls related to moving and relocation services, customer scheduling, packing, transportation, storage, assembly, sales support, and operations.
• Confirm the purpose of each interaction and document the outcome accurately in the system.
• Explain the purpose of the call clearly, confirm relevant details, and answer routine questions accurately.
• Record call outcomes, disposition codes, notes, follow-up dates, and contact updates in the approved system.
• Schedule callbacks, route qualified inquiries, or escalate requests to the correct team as needed.
• Follow call-quality, consent, privacy, and do-not-contact procedures on every interaction.
• Meet assigned call-volume, contact-rate, documentation, and follow-up expectations.

Requirements

• Clear verbal communication, active listening, and a professional phone manner.
• Comfort making a high volume of outbound calls and documenting outcomes accurately.
• Ability to follow scripts while responding naturally to routine customer or prospect questions.
• Experience using CRM, dialer, scheduling, and contact-management systems.
• Reliable internet access, a quiet workspace, and consistent follow-through.
• A pre-employment background check is required.

Pay

$45,000 - $52,500 per year

Schedule

Full-time, 100% remote