Outbound Call Center Representative

Candidates must reside within 30 miles of our offices in the following locations: Arizona: Tempe; South Dakota: Aberdeen, Rapid City; North Dakota: Bismarck, Fargo, Minot; Montana: Billings, Butte; Wyoming: Casper, Cheyenne; Idaho: Coeur d’Alene, Lewiston; Texas: El Paso.

About the role

Help save lives from the comfort of home. We’re looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator. In this role, you’ll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day. If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you.

Responsibilities

• Make outbound calls to current, past, and potential donors in a quiet, distraction-free, home office space (required)
• Schedule donation appointments for blood drives and donor centers (around 90% of time is spent on calls)
• Build rapport and provide excellent customer service
• Encourage donors to continue supporting lifesaving causes
• Confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointment
• Maintain accurate donor information and appointment details
• Meet daily and weekly performance goals and metrics
• Work collaboratively in a supportive remote team environment

Requirements

• Positive attitude and strong communication skills
• Comfortable spending most of the workday on the phone
• Goal-oriented and motivated by performance metrics
• Ability to stay resilient and professional when facing rejection
• Strong multitasking and computer skills
• Dependable attendance and punctuality
• Ability to work independently in a remote setting

Preferred Experience

• Customer service experience
• Call center experience
• Appointment scheduling, sales, collections, or outreach experience

Pay

$16.40–$17.99 per hour. You will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday.

Schedule

Paid Training – 100% attendance required
Monday–Friday, 9:00 AM–5:30 PM Arizona Time, four weeks.

Post-Training Schedules – You will be assigned one of the following:

• Tuesday–Saturday, 10:30 AM–7:00 PM
• Sunday–Thursday, 10:30 AM–7:00 PM

Benefits

• Meaningful work that impacts lives
• Supportive team culture
• Paid training
• Stable full-time schedule
• Opportunity to grow and develop professionally

Hiring Restrictions: Vitalant does not currently hire individuals who reside in the following states: Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.