Out-Patient Registration - Full-Time - Patient Financial Services

About the role

The Out-Patient Representative position is a non-clinical staff position responsible for registering and scheduling surgical procedures, diagnostic imaging and other ancillary services. Through collaboration with all members of the health-care team, strives to support a patient centered culture and gain knowledge and skills to further the practice of the quality of patient services provided at WMRMC. Under the direction of the Manager of Patient Financial Services the representative is responsible for the coordination of patient care as it relates to outpatient procedures, provides patients with basic information regarding location, appointment information, physician referral/authorization and answers related questions. May be required to exercises independent judgement in applying knowledge required to facilitate the processes of scheduling appointments, pre-registering and registration of patients. This is a full‑time position with benefits.

Responsibilities

• Register and schedule surgical procedures, diagnostic imaging, and other ancillary services
• Collaborate with the health-care team to support a patient‑centered culture
• Coordinate patient care related to outpatient procedures
• Provide patients with basic information regarding location, appointment information, physician referral/authorization
• Answer patient‑related questions
• Exercise independent judgement to facilitate scheduling appointments, pre‑registration, and registration of patients

Requirements

• High School Diploma or Equivalent (required education)
• 1 year experience in a healthcare environment (required experience)
• Basic Life Support (BLS) certification within 30 days of hire (required license/certification)

Qualifications

• Patient scheduling experience (preferred)
• Knowledge of health insurance benefits/coverage (preferred)
• EMR experience (preferred)