OTC Operations Analyst
Overview
With 5,400+ employees and over 80,000 institutional, commercial, and payment clients, we operate from more than 80 offices across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets—focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting retail clients to potential trading opportunities or immerse yourself in institutional investing, StoneX Group is made up of four business segments offering endless potential for progression and growth.
Business Segment Overview
Commercial: Our comprehensive array of commercial products and services enables direct client engagement, covering hedging, risk management, execution and clearing, OTC products, commodity finance, and more.
Job Purpose
This is a front-office Trade & Product Support role within the OTC Trading business, based in Chicago and working directly alongside trading desks. The successful candidate will develop a practical understanding of OTC product structures, trading workflows, and lifecycle events across Agricultural, Energy, and FX product sets, and provide day-to-day support to keep desks running accurately and efficiently.
Responsibilities
Provide front-office trade and product support to OTC traders across Agricultural, Energy, and FX products, working closely with the global OTC support team.
Develop a practical understanding of OTC product structures, trading workflows, and lifecycle events, and apply it to resolving day-to-day desk queries.
Support traders with product setup, trade booking, workflow queries, and operational issues, ensuring trades are captured accurately and on time.
Daily checking of Murex statements for market-making accounts, confirming accuracy of day trades, open positions, and P&L, and supporting reconciliation across relevant systems and official books and records.
Aid the trading desks in monitoring foreign exchange exposure, liaising with broker groups, Risk, Operations, Accounting, Clearing, and Compliance to investigate and resolve trade and product issues.
Identify recurring issues, control gaps, or workflow inefficiencies, and support improvements to coverage, process, and escalation.
Contribute to new-product implementation and testing, and support the coordination of approved products across Trading, Risk, Operations, Technology, and Compliance.
Support the expansion of trade support coverage into new products and business lines, including the build-out into Energy and FX.
Identify opportunities to improve processes and reduce manual effort, including through the use of new tools and technology.
Author and maintain clear trade support and workflow documentation.
Qualifications
Knowledge & Experience: 1-3 years experience in financial markets—such as OTC or listed trade support, middle office, product control, or a front-office-facing operations role. Strong recent graduates and interns will be considered. Some exposure to financial futures and options, or to OTC derivatives across FX, Energy, and/or Agricultural asset classes, is preferable. An awareness of the trade lifecycle and how trades flow through booking, risk, and settlement systems is advantageous. Comfortable analyzing data in Excel; exposure to Murex, SQL, or other trading/booking platforms is a bonus.
Education: Bachelor’s degree (in progress or completed) in Finance, Economics, Mathematics, Engineering, Computer Science, or a similar discipline.
Skills: Strong analytical and problem-solving ability, with a curious mindset and a genuine willingness to learn new products, systems, and business areas. Solid work ethic and the ability to work under pressure in a fast-paced, evolving front-office environment. Excellent written and verbal communication and strong interpersonal skills, with the confidence to gather business requirements and work directly with traders and support functions. High attention to detail while maintaining awareness of the wider business context. Self-sufficient, proactive, and team-oriented, with a “gets things done” approach and creative approaches to day-to-day problem solving.
Hiring
The salary range for this role is $50,000 - $70,000, with the salary being determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Subject to business performance and management recommendations, this role may be eligible to participate in an incentive compensation plan. This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered.