OTC and PTP Manager

Job Description

• Approve customer credit limits outside of TCS remit.
• Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices
• Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
• Assist BPO in resolving complex customer/vendor queries.
• Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits. Review weekly/monthly SLAs and metrics.
• Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
• Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
• Lead or assist on continuous improvement initiatives for processes related to BPO services
• Maintain and improve internal controls and compliance with company policies and external regulations

Qualifications

• Experience managing or working closely with a BPO or shared service centre is essential.
• Desirable knowledge, experience, attributes and skills include:
• Excellent communicator who is able to engage effectively with stakeholders at all levels.
• Skilful in developing and building successful internal and external relationships.
• High level of attention to detail, technical and analytical skills.
• Ability to work independently and under pressure in a dynamic, complex organizational structure