OSP Controls-Business Systems Analyst

Responsibilities

• Partner with stakeholders to gather, analyze, and document business requirements related to project management processes in Sitetracker.
• Translate business needs into clear functional specifications and system configurations.
• Collaborate with developers, administrators, and project teams to design, test, and implement solutions in Sitetracker/Salesforce.
• Maintain system integrity by monitoring data quality, workflows, and integrations, resolving issues proactively.
• Support ongoing enhancements by identifying opportunities for process automation, improved reporting, and system optimization.
• Act as a subject matter expert on Sitetracker functionality, providing guidance, training, and documentation to end users.
• Develop and maintain governance documentation, ensuring compliance with organizational standards.
• Prioritize the systems roadmap and ensure alignment with broader strategic initiatives.

Qualifications

• Bachelor's degree in business, Information Systems, Computer Science, or related field (or equivalent practical experience).
• Proven experience as a Business Systems Analyst or similar role (5+ years of experience), with a focus on Salesforce-based platforms.
• Hands-on experience in Salesforce configuration, workflows, and reporting (required).
• Experience with Sitetracker is strongly preferred.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
• Excellent communication skills with the ability to work effectively across business and technical teams.
• Familiarity with project management concepts and telecom/infrastructure operations as a plus.