OSP Construction Foreman

About the role

Tower Engineering Professionals seeks a dynamic and experienced professional to join our team. This position will be responsible for managing and responding to customer inquiries promptly and efficiently, ensuring high-quality service delivery.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat platforms
• Resolve customer issues and provide solutions within agreed-upon timeframes
• Document all interactions and escalate complex issues to appropriate teams
• Monitor and maintain high levels of customer satisfaction through proactive communication and problem-solving
• Collaborate with cross-functional teams to ensure seamless service delivery

Requirements

• Bachelor's degree in a related field or equivalent work experience
• Minimum 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent problem-solving and analytical skills
• Customer-centric mindset with a focus on quality service
• Ability to work independently and as part of a team
• Experience with CRM systems is a plus

Skills

• Strong written and verbal communication skills
• Technical aptitude and familiarity with industry standards
• Ability to manage time effectively and meet deadlines

Benefits

• Competitive salary commensurate with experience
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits
• Employee discounts

Pay

• Salary range: $50,000 - $70,000 annually

Schedule

• Full-time position
• Monday through Friday, 8:00 AM - 5:00 PM