OSINT Platform User Support Specialist 2

Position Summary

Base-2 Solutions is seeking a TS/SCI-cleared OSINT Platform User Support Specialist 2 to support the DOMEX Technology Platform mission in Bethesda, MD. This role supports POSTMAN, a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination workflow management platform for Open Source Intelligence.

Essential Duties And Responsibilities

• Become a POSTMAN power user to support the discovery of critical intelligence insights.
• Provide POSTMAN software familiarization and discovery tradecraft support to IC users.
• Collaborate with POSTMAN team members, customer staff, and IC users to understand requirements, novel technology applications, and outcome-based approaches.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.
• Build professional relationships that enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data into finished intelligence products.
• Identify and pursue opportunities to increase user adoption of POSTMAN software and relevant data.
• Create POSTMAN training and familiarization materials to support users.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Required Qualifications

• Active TS/SCI with ability to obtain a CI Polygraph.
• Bachelor's degree with a minimum of three years of experience working with, or as, an OSINT intelligence analyst.
• Two additional years of experience may be substituted for the bachelor's degree.
• Additional directly related experience as a military intelligence analyst may be considered in lieu of a Bachelor's degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Ability to solve complex problems in support of real-world national security missions.
• Ability to work directly with teammates and customers to understand requirements and develop and implement solutions.
• Self-motivated, creative, and organized.
• Ability to clarify and accomplish tasks on time under limited supervision.
• Ability to exercise sound professional judgment that builds relationships and helps prevent or resolve problems.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software, including Tableau, ArcGIS, or Analyst Notebook.
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent military ranks.
• Experience working Russia, China, Iran, and North Korea issues.
• High proficiency with Microsoft Office products, SharePoint, and Atlassian products, including Jira and Confluence.

Pay & Benefit Highlights

• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
• Health: 100% company-paid medical premiums for employees and eligible dependents. Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
• Dental: 100% company-paid dental premiums for employees and eligible dependents.
• Vision: 100% company-paid vision premiums for employees and eligible dependents.
• Income Protection: 100% company-paid premiums for short-term disability. 100% company-paid premiums for long-term disability. 100% company-paid premiums for accidental death & dismemberment (AD&D). 100% company-paid premiums for life insurance up to $200,000.
• Retirement: 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total). 401(k) pre-tax and Roth options.
• Leave: Up to 20 days of flexible paid time off (PTO). 11 paid floating holidays.
• Work-Life Balance: Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).