OSI System Technician

Why Do We Need You?

The On-Site Infrastructure Systems Technician maintains the server and infrastructure in all of North America by tracking infrastructure activity, performing upgrades of OS software, maintaining server hardware, addressing technical problems, and improving efficiency by evaluating system functions.

• Ensures all DSI guidelines and security doctrine are complied with and reports on global objectives around OSI.
• Manages business/customer needs and expectations and works closely with the business on infrastructure projects.
• Day-to-day activities include server operations, system development projects, capacity planning, customer relations, and technical documentation.
• An estimated 20% travel will be required within North America.

Responsibilities

Supports, manages, develops, implements, and troubleshoots all on-site infrastructure, including NetBackup server, NetApp server, Windows Servers, Linux servers, and other infrastructure as required.

• Supports, manages, develops, implements, and troubleshoots all local data rooms at remote locations.
• Ensures all Infrastructure is compliant with DSI Security doctrine, including business infrastructures.
• Manages the Manage Print program for North America.
• Ensures all infrastructure is monitored utilizing the SG standard monitoring solution.
• Provides disaster recovery testing for all critical on-site infrastructure and ensures details are documented and communicated to stakeholders.
• Maintains at a technical level all technical assets in accordance with Saint-Gobain standards.

Qualifications

A Bachelor’s degree in computer science is required.

• Knowledge of Project Management Methodologies
• 5-7 Years with Server technologies experience
• Server and Infrastructure Management: Expertise in maintaining and troubleshooting server hardware, operating systems, and infrastructure components across multiple locations.
• OS Software Upgrades and Patching: Proficiency in planning, executing, and verifying system updates, patches, and upgrades for various OS platforms.
• Techical Problem-Solving: Strong analytical skills to diagnose issues quickly and implement effective solutions to minimize downtime.
• Security and Compliance: Knowledge of security protocols, guidelines, and industry best practices to ensure infrastructure adheres to security policies and standards.
• Capacity Planning and Performance Tuning: Ability to monitor system performance, forecast capacity needs, and optimize infrastructure to meet current and future demands.
• Project Management and Collaboration: Experience working with business units on infrastructure projects, including planning, execution, and stakeholder communication.
• Documentation and Reporting: Skills in creating detailed technical documentation, activity logs, and compliance reports aligned with global and organizational objectives.
• Customer Relations and Support: Strong communication skills to manage customer expectations, provide support, and foster positive relationships with stakeholders.
• Knowledge of Network and Connectivity: Understanding of networking principles, protocols, and bandwidth management is critical to infrastructure operations.
• Willingness to Travel: Flexibility and preparedness for regular travel within Canada, and occasional travel to the US, to support on-site activities and projects.

Benefits

Base pay range: $81,500 to $126,500 per year.

• Annual bonus: 10% of base salary based on company and individual performance measures.
• Total Target Cash range: $89,600 to $139,100.

Pay

$81,500 to $126,500 per year.