OSC Technician, Network (Swing)

About the role

As a member of CoreSite’s Operations Support Center (OSC) team, and reporting to the OSC Network Manager, the OCS Network Technician will support the Telecom and Network infrastructure environment, 24x7 on-call support may be required. Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.). Manage network and facility maintenance scheduling, customer and staff maintenance inquiries, and monitor a wide variety of systems and devices on various platforms. The role will be able to manage small projects independently.

Responsibilities

• Support of the Telecom and Network infrastructure environment
• Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications
• Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)
• 1st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site & Inter-site)
• 2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)
• Continuous improvement of overall network to strengthen network reliability and scalability
• Provide support on special requests such as rDNS name change, sFlow data, traffic utilization
• Manage IPAM Database
• Participate in the documentation of network configurations, procedures and troubleshooting steps
• Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems. Escalate high risk alarms if required
• Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope
• Provide day-to-day customer support as needed while on shift
• Provide day-to-day support and training to CoreSite team members related to the network
• Perform other duties as specified in the Standard Operating Procedures and/or as directed by CoreSite Management
• Travel to other CoreSite data center for onsite support and/or maintenance
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and values

Requirements

• A flexible schedule with the ability to work onsite, non-standard business hours and weekends as needed
• Familiar with Computerized Maintenance Management Systems
• Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration
• Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc.
• Good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc.
• Experience working with test instruments such as EXFO, JDSU, source/power meter, etc.
• Good understanding of the OSI Reference Model
• Good understanding of digital hierarchy: DS0, DS1, DS3 and SONET networks
• Experience working with SONET network elements
• Experience working with DWDM
• Good understanding of Peering or experience working with Internet Exchange Points
• Understanding of copper and fiber cabling
• Technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems
• Excellent written and verbal communications skills
• Strong attention to detail and organizational skills
• Strong problem solving and troubleshooting skills
• Proficient with MS Office Suite with emphasis in Outlook, Excel, Word and Visio
• Willingness to learn in a fast-paced, often changing environment, adapts well to new processes and procedures and work well under pressure
• Proven ability to work independently with little supervision
• Ability to take initiative and work with a sense of urgency that puts the customer first
• Ability to type 50 wpm; general computer skills are essential

Qualifications

• Experience working in a data center environment
• At least 3 years of networking experience with Brocade and Cisco OS or equivalent
• At least 3-5 years’ work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred
• Bachelor’s or trade school degree preferred

Physical Demands

• Ability to stand 1/3 – 2/3 of the time
• Ability to walk 1/3 – 2/3 of the time
• Ability to sit 1/3 – 2/3 of the time
• Ability to climb and balance 1/3 – 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
• Ability to reach with hands & arms 1/3 – 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distance ranges and the ability to see color
• Comfortable working in a high stress, fast paced environment with shifting priorities
• Willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSPT
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
• Free parking or a company contribution toward a public transit pass
• Additional benefits include wellness reimbursement program, technology stipend, educational reimbursement program, referral bonus, discounts, and more.