OSC Technician, Network (Swing)

About the role

CoreSite empowers a more connected future through high-performance data centers and interconnection solutions. We are recognized as a trusted partner in digital transformation, offering strategically located facilities and innovative services to enable businesses to connect, collaborate, and grow.

Responsibilities

• Support of the Telecom and Network infrastructure environment, 24x7 on-call support may be required
• Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications
• Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)
• 1st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site & Inter-site)
• 2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)
• Continuous improvement of overall network to strengthen network reliability and scalability
• Provide support on special requests such as rDNS name change, sFlow data, traffic utilization
• Manage IPAM Database
• Participate in the documentation of network configurations, procedures and troubleshooting steps
• Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems
• Escalate high risk alarms if required
• Provide dedicated alarm monitoring for specific maintenance events as they occur
• Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope
• Provide day-to-day customer support as needed while on shift
• Provide day-to-day support and training to CoreSite team members related to the network
• Perform other duties as specified in the Standard Operating Procedures and/or as directed by CoreSite Management

Requirements

• A flexible schedule with the ability to work onsite, non-standard business hours and weekends as needed
• Familiar with Computerized Maintenance Management Systems
• Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration
• Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc.
• Good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc.
• Experience working with test instruments such as EXFO, JDSU, source/power meter, etc.
• Good understanding of the OSI Reference Model
• Good understanding of digital hierarchy: DS0, DS1, DS3 and SONET networks
• Experience working with SONET network elements
• Experience working with DWDM
• Good understanding of Peering or experience working with Internet Exchange Points
• Understanding of copper and fiber cabling
• Technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems
• Excellent written and verbal communications skills
• Strong attention to detail and organizational skills
• Strong problem solving and troubleshooting skills
• Proficient with MS Office Suite with emphasis in Outlook, Excel, Word and Visio
• Willingness to learn in a fast-paced, often changing environment, adapts well to new processes and procedures and work well under pressure
• Proven ability to work independently with little supervision
• Ability to take initiative and work with a sense of urgency that puts the customer first
• Ability to type 50 wpm; general computer skills are essential

Qualifications

• Experience working in a data center environment
• At least 3 years of networking experience with Brocade and Cisco OS or equivalent
• At least 3-5 years’ work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations
• Strong written and verbal communication skills
• Strong problem-solving and troubleshooting skills
• Strong attention to detail and organizational skills
• Strong typing skills (50 wpm)
• Basic computer skills

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSPT
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15% discount
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
• Free parking or a company contribution toward a public transit pass
• Additional benefits include wellness reimbursement program, technology stipend, educational reimbursement program, referral bonus, discounts, and more.