OS&D Representative

About the role

Assist and support internal and external customers by investigating Over/Short & Damaged (OS&D) exceptions and incidents. Educate centers on proper freight handling and OS&D fundamentals. Support creation and updates of OS&D policies for the company.

Responsibilities

• Investigate overages related to shipments at service center locations for quality descriptions and placement
• Assist and serve as point of contact for service centers regarding disposition requests
• Validate control points in disposition requests, mitigating risk in resolution
• Supplies service centers with authorization for disposition requests
• Process disposition requests timely to meet company goals
• Support claims reduction initiatives and improved customer experience
• Supply external customers with undeliverable freight notice seeking disposition resolution
• Ensure adequate freight related charges/accessorial charges are applied accurately and timely
• Provide center educational opportunities to leadership to optimize business performance
• Adhoc reporting as required
• Provide information to government agencies and other customers as directed by Security
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Qualifications

• Must possess high school diploma or (GED) equivalent
• Two (2) years’ experience in clerical support or transportation operations
• Experience and ability to use Microsoft software Word, Excel and Outlook
• Basic knowledge of OS&D fundamentals
• Strong interpersonal, written and verbal communication skills with the ability to communicate with various levels of internal and external customers
• Basic knowledge of LTL freight handling procedures and daily operations
• Well organized and detail oriented

Pay

Starting Rate of Pay: $19.43 per hour

Working Conditions

Must be able to travel to meet business needs