Orthodontic Treatment Coordinator

About the role

Allington Dental and Braces - Lubbock Ortho seeks a Treatment Coordinator. Benevis creates over a million smiles a year in the communities it serves and believes every person deserves access to quality, affordable dental care. This mission drives everything we do, uniting over 2,000 employees across the country in providing high‑quality dental care in a fun, compassionate environment. Love working with kids (they make up 70% or more of our patient base). The Treatment Coordinator is an important face and representative of the team, responsible for scheduling appointments with individuals interested in orthodontic care, communicating treatment plans with doctors, helping patients afford treatment, and delivering exceptional customer service so patients feel supported on their smile journey.

Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
• Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances
• Administrative Duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance
• Technical Assistance: Operate X‑ray machines and assist with clinical tasks when required (if certified)
• Solicit referrals from patients post treatment and track satisfaction with work provided
• Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Other duties as assigned.

Qualifications

Education/Experience: High School diploma or GED is required. A minimum of 1 year orthodontic or equivalent experience is required.

Skills

Required or Specialized Skills: Excellent communication and interpersonal skills; Previous sales experience; Comfortable discussing costs and payment plans with patients; Responsive to patients (follow‑up w patients, answer questions); Computer Proficiency - comfortable in the Microsoft Office Suite; Understand and able to effectively communicate techniques utilized in the Orthodontic field.

Preferred Skills: Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years experience in dental and/or orthodontic environment with knowledge of Orthodontics treatments); 3+ years of sales or customer service experience strongly preferred; Knowledge of dental insurances, payment financing, and self‑pay collections; X‑Ray certification and CPR certification; Bilingual, Spanish is a plus.

Physical Requirements: The nature of work requires the ability to: Effectively communicate and exchange information with patients, their parents, clinicians, and staff; Operate a computer, keyboard, and standard office equipment; Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop; The majority of work performed is in a clinical environment which may require availability for extended hours during peak periods.

Benefits

• Medical, Dental, Vision
• 401K with match
• Flexible spending accounts
• Paid time off
• Company holidays
• Much more (as described)

Pay

Competitive compensation; Monthly bonuses based on office performance.

Schedule

Tuesday and Wednesday doctor days; one admin day on Thursday for 4 hours. Work is performed in a professional office, clinical, or support environment; team members may be required to work extended or alternate hours during peak periods; scheduled hours and work location may vary based on business needs.