Orthodontic Patient Experience Coordinator

About the Role

As the Orthodontic Concierge & Treatment Liaison, you will serve as the face, voice, and trusted guide for our families, curating a premium patient experience from the initial handshake to the final, beautiful smile. You will blend emotional intelligence with financial acumen to make life-changing care accessible and seamless.

Responsibilities

• Curate the First Impression: Welcome families into our practice, establishing an immediate atmosphere of warmth, luxury, and trust.
• Consultative Storytelling: Translate complex orthodontic treatment plans into clear, exciting, and digestible goals for patients and parents.
• Financial Architecture: Empower families by designing financial solutions, navigating insurance advantages, and structuring seamless payment plans.
• Journey Management: Serve as the single point of contact for families, seamlessly coordinating scheduling, digital onboarding, and ongoing support.
• Cross-Functional Collaboration: Partner directly with our elite clinical team and doctors to ensure the transition from consultation to care is flawless.

Requirements

• 2+ years of success in high-end sales, luxury hospitality, premium customer experience, or healthcare/dental consulting (orthodontic experience is a plus).
• A Bachelor’s degree (Business, Finance, Communications, or Healthcare) is preferred.
• Exceptional interpersonal skills and the ability to command a room with empathy.
• Digitally fluent: comfortable navigating advanced CRM systems, digital scheduling platforms, and modern financial tools.
• Fluency in English and Spanish is highly valued.

Benefits

• Join a market leader with a 16+ year legacy of excellence and deep community roots in Ventura County.
• Work in a forward-thinking, beautifully designed practice utilizing the latest in digital orthodontic technology.
• Clear career growth opportunities with internal promotion and professional development.
• A vibrant, energetic, and collaborative team culture that celebrates wins together.

Pay

$41,000 - $54,000 annually (commensurate with experience, education, and ability to drive results).