Ortho Surgery - MEDICAL ASSISTANT

Location: Lansing, MI

About the role

Responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic. Assists providers in providing high quality, compassionate patient care.

Responsibilities

• Prepares patient for examination.
• Obtains vital signs and chief complaint. Appropriately documents information obtained.
• Performs laboratory and diagnostic testing.
• Answers, screens and triages telephone calls. Takes accurate messages and distributes to the appropriate personnel within the guidelines of the practice.
• Schedules tests and referral appointments for patients.
• Administers oral and injectable medication. Phones prescriptions to pharmacies.
• Engages and helps promote patient/family teaching as appropriate; provides an educational environment for patients and patient families.
• Works gaps in care registries to help improve the quality of care.
• Maintains all logs and required checks (i.e., refrigerator temps, medications, oxygen, etc.).
• Maintains practice standards by participating in in-services, committees, etc. May assist in developing and implementing quality control and practice policies.
• Inventories, orders and restocks areas as necessary.
• Maintains and cleans equipment and environmental safety as required.
• Provides clerical services and clinical services as required to maintain an effective practice flow. Cross trained to work both clerically and clinically.

Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
• Relevant clinical experience within the past 5 years; if no clinical experience, completion of medical assistant program in past two years.
• Previous work experience in medical office setting.
• Specialty clinics may require six months specialty experience.
• High school diploma or GED.
• Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity.

Qualifications

• Preferred MA Certification.
• Experience with an EMR. Preferred.
• Ability to provide care for patients, which is age specific to their physical and safety needs, psychosocial concerns and educational level.
• Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment.
• Demonstrates a positive team attitude and has interpersonal skills to effectively and appropriately communicate with clients, their families, providers and co-workers.
• Ability to work in an EMR environment.

Schedule

• Shift: Days
• Status: Full-time