Originations Concierge Specialist

Responsible for

• Effectively manage the construction to permanent servicing portfolio
• Assist with timeline and process exception requests
• Act as the single point of contact with loan officers or sales associates during the pre-close period of the process

Essential Duties And Responsibilities

• Provide oversight and governance of the servicing construction lending portfolio
• Report progress and impediments to the pipeline while focusing on at-risk and off-track builders and clients
• Aid with exception requests through inclusion of all appropriate parties (credit risk, loan officer, builder, etc.)
• Identify and communicate adverse issues, trends or inefficiencies to management and other lines of business along with proposed solutions; contribute to agreed upon resolutions
• Build and maintain relationships with internal and external business partners, managing expectations and accountability
• Perform all other duties as assigned

Qualifications

• College degree, or equivalent education and related training or experience
• One to two years of mortgage, banking, banking operations, or comparable education
• Proficiency with Microsoft Office suite of products to include Word and Excel

Preferred Qualifications

• Two or more years of retail banking, banking operations, or experience in a law firm or corporate setting
• Strong research and investigation skills
• Proficiency with banking software, deposit account systems, or mortgage servicing systems
• Excellent written and oral communication skills
• Ability to prioritize a significant volume of work with simultaneous deadlines
• Strong organizational skills and attention to detail
• Ability to work effectively in teams and independently and make effective decisions consistent with role and responsibilities

Pay

The annual base salary for this position is $45,760.00 - $86,230.00.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits
• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment
• 10 sick days (also prorated)
• Paid holidays

General Description of Available Benefits

For more details on Truist’s generous benefit plans, please visit our Benefits site.

Right to Work

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.