Concierge Agent

Position Overview

As a Spa Concierge, you will be the welcoming face of our award-winning spa. Similar to a luxury hotel Front Desk Agent, you will provide exceptional guest service by greeting guests, scheduling appointments, answering questions, processing transactions, and ensuring every guest enjoys a seamless, personalized experience.

Qualifications

• Must be at least 18 years of age.
• A high school diploma or equivalent required.
• Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with the ability to learn reservation and scheduling systems.
• Exceptional organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Flexible schedule, including weekends and holidays.

Why You'll Love Working Here

• Compensation: $12.00 per hour plus service charge.
• Opportunity to earn $21–$23 per hour total compensation based on business levels and individual performance.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employee dining program.
• Resort discounts, including spa, dining, and retail.
• Career growth opportunities throughout the Salamander Collection.
• Ongoing training and development in Forbes Five-Star luxury hospitality.
• A supportive, team-oriented culture focused on excellence and service.