Orientation Representative

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards.

About the role

The Orientation Representative is responsible for enhancing the client experience by equipping clients and their worksite employees with an understanding of the Insperity resources available and the value of the Insperity relationship. The incumbent travels frequently, often with minimal notice, delivering orientation presentations in‑person and virtually to help employees onboard to Insperity and make informed choices about their benefits. The role also includes timely and accurate documentation and communication to internal and external clients to ensure a smooth transition and contributes to client retention by demonstrating depth, breadth, and level of care in every client interaction.

Responsibilities

• Meet with client owners and decision makers to obtain and verify information; provide orientation presentations to work‑site employees; complete all correspondence and enter client data for each client; and convey client expectations to internal service providers.
• Communicate information in a concise manner via multiple presentation channels.
• Resolve challenges in the field with limited access to resources.
• Identify appropriate resources to support client or worksite employee inquiries.
• Establish rapport and trust in diverse facilitation situations, including interactions with client executives.
• Utilize time‑management, accuracy, and organizational skills to meet established timelines.
• Professionally address challenges within the presentation setting while maintaining a high degree of quality and professionalism.
• Keep abreast of Insperity services and benefits offerings.
• Support process and audit efforts to ensure integrity and accountability for Sarbanes‑Oxley and HIPAA compliance.
• Coordinate service delivery for multiple client and Insperity locations.
• Develop rapport with client owners and appointed contacts in a limited timeframe.
• Analyze, recommend, and communicate solutions resulting from client concerns to appropriate parties.
• Offer clarification to client and worksite employees on presentation materials.
• Use computer software and hardware to effectively deliver presentations.
• Assist various departments with technical or complex issues encountered by clients and worksite employees.
• Educate and encourage client usage of technical applications, including all facets of Insperity Premier.

Qualifications

• Four‑year undergraduate degree or certification in a job‑related field is strongly preferred, or a minimum of two years equivalent work experience with Insperity or the PEO industry, or two years related experience in payroll, customer services, or benefits.
• Bi‑lingual candidates preferred (English / Spanish).
• Ability to communicate and present ideas clearly and concisely.
• Demonstrated ability to handle multiple projects or tasks simultaneously.
• Proficient use of Microsoft Office programs; demonstrated ability to learn other applications as needed.
• Travel: Yes, up to 20 % of the time.

Benefits

• Flexibility – over 80 % of Insperity jobs offer flexible work arrangements.
• Career growth – continuous learning programs, mentorship opportunities, and ongoing training.
• Well‑being – generous paid time off, top‑tier medical, dental, and vision benefits, health & wellness support, paid volunteer hours, and additional wellness resources.