Organizational Operations Specialist

About the role

The Organizational Operations Specialist supports NOAA's Office of Response and Restoration (OR&R) knowledge management, organizational information management, and operational continuity initiatives through coordination, analysis, and implementation of standardized knowledge-sharing processes and collaboration systems.

Responsibilities

• Coordinate and support OR&R’s transition from multiple file storage systems to a centralized Google Drive platform in collaboration with OR&R divisions and IT personnel;
• Affiliate with development and implementation of standardized Google Drive folder structures, file organization practices, naming conventions, permissions management, and information accessibility standards;
• Cook with division teams to identify existing file storage practices, operational needs, and information-sharing requirements to support migration planning and implementation;
• Affiliate with tracking migration progress, documenting organizational requirements, identifying process improvements, and supporting resolution of information management issues during implementation;
• Affiliate with onboarding, training, and user adoption efforts related to Google Drive usage, organizational file management practices, and collaboration tools;
• Affiliate with development and maintenance of standardized organizational workflows, knowledge-sharing practices, and internal communication systems to improve information accessibility and operational efficiency;
• Affiliate with coordination of organization and maintenance of shared information resources, including Google Drive environments, intranet content, SOP repositories, continuity binders, and other operational documentation systems;
• Affiliate with coordination with leadership, program staff, operational teams, and IT personnel to support future information management initiatives, organizational modernization efforts, and operational readiness activities;

Requirements

• Bachelor’s degree in Knowledge Management, Information Science, Business Administration, Organizational Development, Communications, Public Administration, Library Science, or related field;
• 5-7 years of professional experience in knowledge management, organizational operations, program coordination, enterprise collaboration systems, records management, or related fields;
• Experience supporting organizational change management, user adoption initiatives, or enterprise system implementations preferred;
• Familiarity with Google Workspace applications, shared drive administration, cloud-based collaboration systems, and digital information management practices;
• Experience developing or maintaining organizational documentation, SOPs, continuity resources, intranet content, or knowledge-sharing systems preferred;
• Strong organizational, analytical, project coordination, and stakeholder communication skills;
• Ability to coordinate multiple concurrent projects, prioritize tasks, and work collaboratively across organizational teams and divisions;
• Ability to analyze organizational workflows, communication processes, and information-sharing practices to identify opportunities for improvement;
• Familiarity working with IT personnel and understanding enterprise digital collaboration environments preferred;
• Familiarity with web-based content management systems preferred.

Qualifications

• Bachelor’s degree in Knowledge Management, Information Science, Business Administration, Organizational Development, Communications, Public Administration, Library Science, or related field;
• 5-7 years of professional experience in knowledge management, organizational operations, program coordination, enterprise collaboration systems, records management, or related fields;
• Experience supporting organizational change management, user adoption initiatives, or enterprise system implementations preferred;
• Familiarity with Google Workspace applications, shared drive administration, cloud-based collaboration systems, and digital information management practices;
• Experience developing or maintaining organizational documentation, SOPs, continuity resources, intranet content, or knowledge-sharing systems preferred;
• Strong organizational, analytical, project coordination, and stakeholder communication skills;
• Ability to coordinate multiple concurrent projects, prioritize tasks, and work collaboratively across organizational teams and divisions;
• Ability to analyze organizational workflows, communication processes, and information-sharing practices to identify opportunities for improvement;
• Familiarity working with IT personnel and understanding enterprise digital collaboration environments preferred;
• Familiarity with web-based content management systems preferred.

Skills

• Knowledge of Google Workspace applications;
• Experience with shared drive administration;
• Understanding of cloud-based collaboration systems;
• Experience with digital information management practices;
• Experience with organizational documentation, SOPs, continuity resources, intranet content, or knowledge-sharing systems;
• Strong organizational, analytical, project coordination, and stakeholder communication skills;
• Ability to coordinate multiple concurrent projects, prioritize tasks, and work collaboratively across organizational teams and divisions;
• Ability to analyze organizational workflows, communication processes, and information-sharing practices to identify opportunities for improvement;
• Familiarity working with IT personnel and understanding enterprise digital collaboration environments;
• Familiarity with web-based content management systems.

Benefits

• Comprehensive healthcare for the employee at no monthly cost;
• Personal Time Off (PTO) Policy plus paid holidays;
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks;
• 401(k) retirement plan with company-matching;
• Employee Stock Ownership Plan (ESOP) - we're all company owners!

Pay

Compensation is commensurate with experience.

Schedule

This position is hybrid, working 2 days per week in the office, and the remaining 3 days per week from home.