Organizational Development Manager

JOB DUTIES

• Creates and develops material for new training programs based on Osage Casino performance development initiatives.
• Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified area of casino operations and services.
• Develops training curricula and/or recommends or uses vendor programs that meet instructional goals and objectives.
• Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Captures and documents all training thoroughly, creates instructor guides, workbooks and any other appropriate materials.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Partners with operational departments to identify and implement skills training.
• Achieves financial objectives by establishing and monitoring budgets according to established contracts and marketing plans and objectives.
• Keeps leadership and other departments informed of status of departmental activities by attending meetings and submitting reports.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications and establishing networks.
• Participates in recruiting, interviewing, hiring, training, scheduling, supervising, evaluating, coaching, and terminating employees.
• Ensures adequate staffing to meet the organizations needs and budget.
• Hosts regular staff meetings to ensure communication between personnel and business related activities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and understanding of adult learning principles, and of a wide range of training methods, techniques, and formats.
• Knowledge of organization development principles and processes, methods, and techniques.
• Knowledge of curriculum development and preparation procedures.
• Skill in preparing, reviewing, and analyzing operational and financial reports.
• Skill in supervising, training, and evaluating assigned staff.
• Skill in organizing resources and establishing priorities.
• Skill in facilitating and leading strategic planning and organizational development interventions.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Proven presentation, training, and facilitation skills.
• Ability to determine training objectives.
• Ability to interpret and assess training and development needs and to develop appropriate and creative responses.
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.
• Ability to establish, interact, and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.
• Ability to maintain confidentiality.
• Ability to work independently and meet strict time lines.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to create and present effective trainings.
• Ability to resolve customer complaints and concerns.
• Ability to travel.

REGULATORY COMPLIANCE

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.