Organizational Change Manager- REMOTE

Location: San Jose, CA – Hybrid Contract

Responsibilities

• Develop and execute change management plans that support business transformation initiatives, including stakeholder engagement, change impacts, readiness activities, communications, training, adoption, and reinforcement
• Identify and assess impacted stakeholder groups, develop engagement approaches, and support stakeholder alignment throughout the project lifecycle
• Conduct change impact assessments and translate findings into actionable recommendations and change interventions
• Support business readiness efforts by gathering feedback, identifying risks and adoption barriers, and partnering with program teams to address gaps
• Develop and deliver communications approach, plan, and materials across a variety of channels, including presentations, emails, SharePoint sites, newsletters, videos, and leadership messaging
• Partner with training and business teams to assess learning needs, support training planning, and develop readiness and reinforcement activities that help users successfully adopt new capabilities
• Collaborate with program leaders, people managers, and key stakeholders to build awareness, understanding, and commitment to program objectives
• Support change network, champion, and advocate programs to increase engagement and adoption across impacted audiences
• Monitor stakeholder feedback, readiness indicators, and adoption metrics to identify trends and recommend corrective actions where needed
• Track and report on key change management activities, deliverables, risks, and adoption outcomes
• Provide post-launch support through communications, office hours, reinforcement activities, measurement, and continuous improvement efforts
• Leverage AI-enabled tools and digital solutions to improve the efficiency and effectiveness of communications, training, stakeholder engagement, and change management activities

Requirements

• Proven expertise in organizational change principles and application, including at least 7 years of relevant experience; certification is a plus
• Strong communication and content development skills using multiple formats including but not limited to email, PPT, SharePoint/Wiki, newsletters, video, and infographics
• Ability to influence and collaborate effectively with stakeholders across multiple functions and levels of the organization
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Flexibility and resourcefulness; resilience in ambiguous situations
• Experience using data, feedback, and insights to inform change management recommendations and decisions
• Proficiency with Microsoft 365 tools; experience with Adobe Creative Cloud and AI-enabled productivity tools is desirable
• Strong visual storytelling skills and the ability to create engaging, audience-focused content; experience with Adobe suite is desirable