Organizational Change Management (OCM) & Communications Support Specialist [AQ-14382]

About the role

Aquent is partnering with a pioneering organization at the forefront of innovation, where complex challenges are met with groundbreaking solutions that shape industries globally. This organization is committed to driving successful transitions and fostering widespread adoption of critical initiatives, creating a significant impact across dynamic enterprises. As a key contributor, you will develop comprehensive communication strategies, craft compelling content, and manage platforms that empower teams and stakeholders across a global enterprise. Your expertise will directly contribute to the successful realization of strategic objectives, fostering a culture of adaptability and continuous improvement.

Responsibilities

• Develop and deliver end-to-end organizational change management deliverables, including strategic communications, presentations, videos, infographics, change impact assessments, quick reference guides, and stakeholder engagement materials.
• Partner with diverse stakeholders across the organization to drive adoption and alignment for various initiatives, ensuring effective change integration.
• Create compelling visual and written content that clearly articulates the rationale, benefits, and key milestones of projects, aligning all communications with organizational messaging and tone.
• Design, create, and maintain engaging and user-friendly internal communication platforms, implementing innovative ways to present content, including interactive elements and multimedia.
• Ensure all platform content is current, easy to navigate, and reflects the latest project information, curating resources such as videos, Frequently Asked Questions (FAQs), and case studies.
• Develop and maintain comprehensive change management reports outlining initiative progress, status, case for change development, and achievement of change outcomes.
• Track and measure Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) related to change adoption, stakeholder engagement, and change readiness.
• Develop change management guides and support materials for various organizational initiatives, including process improvement, digital transformation, reporting and analytics, and data governance.
• Facilitate smoother transitions by helping to develop training and support materials for end-users.

Requirements

• 8-10 years of demonstrated experience in Organizational Change Management and Communications leadership roles, with a proven track record of leading organizational change management initiatives from strategy through execution across multiple projects.
• Extensive experience in developing and executing comprehensive communication plans, including written content, infographics, and video production.
• Strong expertise in internal communication platform design and content management, with a creative approach to enhancing user experience.
• Solid understanding of change management principles and methodologies (e.g., ADKAR, Prosci) and the ability to track and report on change initiatives.
• Experience with reporting on Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), utilizing data to showcase the impact of change initiatives.
• Strategic thinker capable of designing and implementing robust change management strategies, including stakeholder management, resistance mitigation, and communication planning.
• Strong proficiency in design and video editing tools (e.g., Adobe Creative Suite, Canva, PowerPoint, Powtoons, Synthesia).
• Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
• Project management experience with the ability to manage multiple priorities and deadlines effectively.
• Demonstrated end-to-end Organizational Change Management leadership experience, including foundational change management knowledge and hands-on execution.

Skills

• Creativity & Innovation: Ability to create engaging and innovative communication materials that resonate with diverse audiences.
• Adaptability: Capable of thriving in a fast-paced, evolving environment, adjusting to changing priorities and feedback.
• Attention to Detail: Ensures accuracy in reporting, content creation, and design.
• Collaboration: A strong team player who can collaborate effectively across departments to gather input, provide support, and drive change adoption.
• Problem-Solving: Proactively identifies challenges and develops effective solutions to drive successful outcomes.

Qualifications

• Certification in Organizational Change Management (e.g., Prosci, ACMP).
• Previous experience working in large-scale change initiatives within innovative, technology-driven environments.
• Strong background in data analysis related to change management, including measuring adoption rates and gathering feedback.
• Lean Six Sigma certification.

About the company

Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you’ll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose—where your ideas are valued, and your work drives real change. With flexible work options and a supportive environment, you’ll have the tools to thrive both personally and professionally.

Benefits

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Eligible talent get access to amazing benefits like:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.