Organizational Change Management (OCM) & Communications Support Specialist [AQ-15112]

Key Responsibilities

• Develop and deliver end-to-end organizational change management deliverables, including strategic communications, presentations, videos, infographics, change impact assessments, quick reference guides, and stakeholder engagement materials.
• Partner with diverse stakeholders across the organization to drive adoption and alignment for various initiatives, ensuring effective change integration.
• Create compelling visual and written content that clearly articulates the rationale, benefits, and key milestones of projects, aligning all communications with organizational messaging and tone.
• Design, create, and maintain engaging and user-friendly internal communication platforms, implementing innovative ways to present content, including interactive elements and multimedia.
• Ensure all platform content is current, easy to navigate, and reflects the latest project information, curating resources such as videos, Frequently Asked Questions (FAQs), and case studies.
• Develop and maintain comprehensive change management reports outlining initiative progress, status, case for change development, and achievement of change outcomes.
• Develop change management guides and support materials for various organizational initiatives, including process improvement, digital transformation, reporting and analytics, and data governance.
• Facilitate smoother transitions by helping to develop training and support materials for end-users.

Required Qualifications

• 8-10 years of demonstrated experience in Organizational Change Management and Communications leadership roles, with a proven track record of leading organizational change management initiatives from strategy through execution across multiple projects.
• Extensive experience in developing and executing comprehensive communication plans, including written content, infographics, and video production.
• Strong expertise in internal communication platform design and content management, with a creative approach to enhancing user experience.
• Solid understanding of change management principles and methodologies (e.g., ADKAR, Prosci) and the ability to track and report on change initiatives.
• Experience with reporting on Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), utilizing data to showcase the impact of change initiatives.
• Strategic thinker capable of designing and implementing robust change management strategies, including stakeholder management, resistance mitigation, and communication planning.
• Strong proficiency in design and video editing tools (e.g., Adobe Creative Suite, Canva, PowerPoint, Powtoons, Synthesia).
• Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
• Project management experience with the ability to manage multiple priorities and deadlines effectively.
• Demonstrated end-to-end Organizational Change Management leadership experience, including foundational change management knowledge and hands-on execution.
• Creativity & Innovation: Ability to create engaging and innovative communication materials that resonate with diverse audiences.
• Adaptability: Capable of thriving in a fast-paced, evolving environment, adjusting to changing priorities and feedback.
• Attention to Detail: Ensures accuracy in reporting, content creation, and design.
• Collaboration: A strong team player who can collaborate effectively across departments to gather input, provide support, and drive change adoption.
• Problem-Solving: Proactively identifies challenges and develops effective solutions to drive successful outcomes.

Nice-to-Have Qualifications

• Certification in Organizational Change Management (e.g., Prosci, ACMP).
• Previous experience working in large-scale change initiatives within innovative, technology-driven environments.
• Strong background in data analysis related to change management, including measuring adoption rates and gathering feedback.
• Bachelor's degree in a relevant field (e.g., Communications, Organizational Development, Business Administration).
• Leverage of Lean Six Sigma certification.