Order to Cash Specialist - Americas and Export

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. Today, Bose Corporation is entering an exciting new era across multiple global Business Units and Global Functions, shaping the future of audio technology, automotive, luxury, and premium experiences.

Responsibilities

• Order Management & Execution
  • Enter and manage sales orders for dealer, distributor, demo, marketing, endorsement, trade show, and export customers
  • Ensure orders are entered accurately, released appropriately, and shipped on time
  • Monitor open orders and backlog and help resolve order holds, stock issues, and credit blocks
  • Coordinate with Logistics and Distribution on shipment scheduling and delivery status
  • Provide shipment tracking, order status updates, and proactive communication to customers and Sales teams
  • Maintain order status reports and backlog tracking tools
• Customer & Commercial Support
  • Support Sales teams with order status, inventory availability, and shipment timing
  • Respond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns
  • Support new customer onboarding and order flow setup
  • Assist with dealer and distributor program execution, including credits, rebates, co-op, MDF, and returns coordination
  • Maintain customer master data and account records in ERP systems
• Inventory, Backlog & Supply Chain Coordination
  • Work with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates
  • Provide visibility to Sales teams on inventory and order status
  • Support backlog management and order prioritization during constrained supply situations
  • Maintain reports related to inventory availability, order status, and demo allocations
• Credit, Invoicing & Cash Flow Support
  • Ensure invoices are generated accurately and on time
  • Process credit and rebill transactions and support pricing adjustments and corrections
  • Process dealer and distributor credits after validating required documentation
  • Support Accounts Receivable with dispute resolution and deduction research
  • Help manage credit blocks and support cash collection follow-up where needed
• Returns, Export & Documentation
  • Process return authorizations and coordinate return shipments
  • Prepare commercial invoices and export documentation for international shipments
  • Ensure export documentation is complete and accurate
  • Coordinate returns related to dealers, engineering, and marketing/demo equipment
• Process & Reporting Support
  • Maintain order, shipment, backlog, and credit tracking reports
  • Support process improvement initiatives and system improvements
  • Follow standard operating procedures and support documentation updates
  • Escalate recurring issues related to orders, invoicing, shipping, or credits
• Key Performance Metrics
  • Order entry accuracy
  • On Time In Full (OTIF) shipment performance
  • Backlog aging
  • Invoice accuracy
  • Credit processing cycle time
  • Customer response and resolution time
  • Order processing turnaround time

Requirements

• Experience in Order Management, Customer Service, Sales Administration, or Order to Cash operations
• Experience supporting dealer, distributor, export, or B2B customers preferred
• Strong attention to detail and organizational skills
• ERP system experience (JDE, SAP, etc.)
• Strong communication and customer service skills
• Ability to work across Sales, Logistics, Finance, and Supply Chain teams
• Problem solving and follow-through skills
• Experience with export documentation a plus

Pay

The hiring range for this position in Binghamton, New York is $17.12-$23.57 per hour. The range for other work locations may vary.

Benefits

• Competitive base pay
• Bonus programs
• Comprehensive health and welfare benefits
• 401(k) plan
• Exclusive perks designed to support your wellbeing
• Generous employee discount on Bose products and experiences