Order-to-Cash Manager, Finance Operations, AWS Public Service & Federal Customers

Key job responsibilities

• Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR
• Managing a portfolio of customer receivables and working to maximize AWS cash flow by solving customer payment issues
• Preparing insightful and actionable reports for the receivables management team
• Full cycle of accounts receivable past due balances, including: research, analysis and reconciliation
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables
• Managing internal and external Accounts receivable inquiries
• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information
• Directly interacting with a wide variety of public sector accounts and building strong relationships and understanding the procure-to-pay cycles of our customers
• Developing policies, procedures and processes with internal support teams, then implementing and enforcing globally (continuous improvement cycle)
• Performing deep dive analysis for AWS customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials
• Working with customer support peers around the globe to ensure a consistent and high-quality level of support
• Acting as the Voice of the Customer for our AWS top tier customers and Sales Teams, reporting and acting on observed areas for improvement
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Understand the end to end O2C cycle and help the team meet or exceed the collections & cash applications monthly goal
• Create and update the standard operating procedures needed for successfully running the business
• Own the metric and report on metric performance, produce root cause analysis and establish tenets to improve month over month performance

Basic Qualifications

• Bachelor's degree
• 5+ years of tax, finance or a related analytical field experience
• 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience
• 3+ years of direct management experience
• US Citizenship

Preferred Qualifications

• MBA, or CPA
• Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos) and providing recommendations based on results of ad hoc analyses to management for strategic decision-making
• Accounts Receivables (AR) experience or demonstrated understanding of core AR concepts including aging analysis, bad debt reserves and accounting treatment of receivables