Order Resolution Specialist 1

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care, and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun.

About the role

The Resolution Fulfillment Specialist position in a fulfillment center is a general labor role that reports to a Fulfillment Center Supervisor and/or Manager. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize e-commerce end-to-end processes, reducing costs for our customers while enhancing the consumer experience.

Responsibilities

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Reconcile and report any audit discrepancies.
• Proactively seek out improvements in processes.
• Prepare and submit reports to track daily, weekly, and monthly metrics as assigned.
• Understand and maintain WMS and Command Center.
• Ability to understand and work with RF equipment.
• Support and maintain the company quality management system and programs.
• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
• Work overtime as deemed necessary by management.
• Assist in the daily sanitation of assigned area to ensure an efficient, safe, and hazard-free production environment.
• Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
• Meet or exceed company standards on attendance, punctuality, conduct, safety, and security.
• Flexibility to adapt to a changing environment and changes in procedures.
• Adhere to facility requirements regarding the handling of specific products and the reporting of illness, including personal hygiene standards.

Requirements

• High school diploma or equivalent; one to two years of related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
• Good oral and written communication skills.
• Good interpersonal interaction and social skills.
• Good problem-solving skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must adhere to facility requirements regarding personal hygiene standards, such as frequent hand washing, storage of lunches/personal items, and wearing clothes free from soil contaminants and holes.
• Ability to stand for extended periods of time.
• Must lift and/or move up to 35 pounds to aid operations.
• Good vision and hearing for verbal communication and forklift safety.
• Manhattan WMS experience preferred.

Benefits

• Opportunities to develop and explore career advancement.
• Competitive benefits package including medical, dental, vision, paid life insurance, and disability, with employer HSA funding.
• Family planning coverage, including fertility and adoption benefits.
• 401K matching after 6 months with immediate vesting.
• Generous PTO.
• Educational assistance and more.

This position is not remote. Travel is not required.