Order Processor Customer Service (Temp to Hire)

Responsibilities

• Process telephone requests for general product information, price quotations, purchase orders, and order changes, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
• Retrieve customer information, stock status information and audit the status of purchase orders to ensure correct codes are used for retrieving and inputting information.
• Follow-up on inquiries by checking computer runs on computer for delivery information.
• Works closely with production staff regarding deliveries of scheduled shipments.
• Process all credit card sales including BOLs.
• Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
• Relay new order information to production scheduling, shipping, and credit department and maintain stock levels.
• Prepare reports for the record keeping of inventory and in processing orders.
• Maintain web site with current product and marketing information and manage ad campaign on Google and Yahoo.
• Place collection calls on delinquent accounts, notify customers of back orders and lead times and calculate freight rates for all customers.
• Solve problems related to orders in process and incorrect shipments.
• Match BOL with purchase orders and assign shipping number for invoicing.
• Calculate storage charges and communicate with Customers.
• Responsible for keeping paperwork on all custom made items for backup that have completed and shipped for reference purposes.
• Assist Salesmen as needed and function as backup to Receiving clerk.