Order Processing & CS Specialist
MBC Companies · McDonald, TN · 1 mo ago
On-siteManagementFull-time
Essential Functions
- Processes Product Orders & Data Management
- Enters and processes all customers’ purchase orders and revisions received each day by end of day.
- Ensures accuracy of orders (i.e. selects correct customer, PO number, delivery address/drop ships, item codes).
- Works closely with Bids department to apply proper order pricing.
- Works closely with Transportation department to plan fulfillment of orders.
- Maintains accurate records and monitors warehouse carrier load schedule weekly to reduce customer shortages by communicating pertinent information to transportation, warehouse, customer and supplier(s) as necessary.
- Approves BOL’s – Bills of Lading.
Customer Service
- Affords assistance with product or service issues.
- Determines the cause of the problem and implements corrective action.
- Selects and explains the best solution to solve the problem.
- Expedites corrections or adjustments.
- Follows up to ensure resolution.
Team and Personal Development
- Supports the company’s Mission, Vision and Values.
- Trains employees as needed.
- Promotes encouragement and respect by acknowledging and praising coworkers, vendors and brokers.
- Invests time and effort in personal development and supporting a customer-centric culture.