Order Preparation Subject Matter Expert

Must possess an ACTIVE Secret clearance to apply. At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of War, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people‑first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative. Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management.

About the Role

The Subject Matter Expert (SME) for Order Preparation / Provisioning supports the DISN Consolidated Provisioning (DCP) effort at the Columbus, Ohio location. This senior technical and operational role provides shift‑level guidance, training, quality improvement, and delegated technical‑lead responsibilities that reduce routine workload on the Team Lead while remaining within established authority limits.

Responsibilities

• Serve as the technical and operational escalation point for Order Preparation / Provisioning personnel for complex or unresolved service‑order issues, WWOLS processing questions, circuit‑path concerns, HIA conditions, TSP or QoS requirements, Government tool or repository discrepancies, commercial provisioning questions, and other matters that cannot be resolved through normal peer collaboration. Research the issue, provide technical guidance or a recommended path forward, and escalate matters requiring Team Lead, management, government, or customer action.
• Maintain expert working knowledge of Order Preparation / Provisioning functions and strong working knowledge of the broader DISN provisioning lifecycle, including order entry, preliminary circuit design, order preparation, solution design, circuit activation, commercial leasing, facilities engineering support, service‑order documentation, and cross‑functional dependencies. Apply this knowledge to support accurate, timely, and cost‑effective service delivery.
• Review complex, unusual, high‑priority, or high‑risk Order Preparation work products for technical accuracy, completeness, proper documentation, and compliance with approved processes before release. Validate draft service orders, circuit paths, TSP requirements, critical QoS parameters, Government repository entries, MCL and CP&D updates, and other provisioning data as appropriate, and provide corrective technical guidance when deficiencies are identified.
• Lead or support resolution of HIA items, blocked orders, mission‑critical requirements, expedite conditions, and other provisioning impediments by identifying dependencies, coordinating with appropriate Government, DISA, carrier, vendor, and internal DCP functional teams, documenting status and actions, and elevating issues when established timelines, customer expectations, or mission requirements are at risk.
• Monitor shift‑level workload, aging orders, suspense dates, HIA items, release schedules, queue distribution, and team availability. Recommend workload adjustments or reprioritization based on mission priority, order age, employee capability, training needs, and Team Lead direction. When delegated appropriate authority, coordinate shift‑level work assignments while keeping the Team Lead informed of material impacts, risks, or conflicts.
• Lead foundational technical training and provide ongoing coaching for Order Preparation / Provisioning personnel. Establish a consistent baseline for approved processes, Government tools and repositories, WWOLS usage, draft service‑order development, circuit‑path documentation, TSP and QoS requirements, HIA handling, MCL and CP&D updates, and cross‑functional coordination before employees transition to peer‑based training or independent production work. Conduct refresher or targeted remediation training as needed.
• Review recurring technical and quality issues, including incorrect service‑order data, documentation deficiencies, HIA handling errors, release delays, TSP or QoS issues, and inconsistent use of approved procedures. Provide corrective coaching, identify trends requiring broader training or process action, and partner with the Team Lead to improve consistency and quality across the team.
• Develop, maintain, and standardize Order Preparation / Provisioning technical documentation and institutional knowledge, including training guides, job aids, standard operating procedures, escalation paths, functional‑area contacts, tool references, HIA guidance, and common resolution methods. Support consistent execution during changes to Government tools, repositories, workflows, or customer requirements and reduce dependence on a single individual for specialized knowledge.
• Support quality and continuous process improvement by analyzing recurring rework, HIA causes, release delays, tool or data discrepancies, provisioning bottlenecks, and cross‑functional breakdowns. Perform or support root‑cause analysis and recommend improvements to training, documentation, workflow, tools, quality checks, or technical practices.
• Serve as an alternate technical point of contact for Order Preparation / Provisioning when requested. Participate in Government, customer, project, or cross‑functional meetings; present technical status and provisioning information; support preparation of metrics, status reports, and high‑visibility updates; and communicate significant risks, dependencies, and escalation items to the Team Lead.
• Mentor and develop personnel for expanded responsibilities within Order Preparation / Provisioning and across DCP functions. Help assess technical readiness, identify knowledge or skill gaps, provide structured learning and cross‑training opportunities, and recommend personnel who demonstrate readiness for advanced provisioning responsibilities or future progression.
• Continue to perform Order Preparation / Provisioning production work as mission requirements dictate, including developing draft service orders, transitioning approved requests through Government‑provided systems, documenting DISN and commercial circuit paths, tracking service orders, maintaining MCL and CP&D information, reviewing TSP and QoS requirements, supporting EIS transition and TSIP activities, and coordinating actions necessary for accurate and timely service delivery.
• Ensure compliance with applicable safety, security, worksite access, information protection, customer, contract, and organizational requirements, including required training and certifications.
• Perform other duties or projects as assigned and support delegated technical‑lead responsibilities during periods when the Team Lead is unavailable, within established authority limits.

Competencies

• Advanced Order Preparation / Provisioning Expertise
• Technical Leadership and Escalation Management
• Quality, Compliance and Attention to Detail
• Training, Coaching, and Knowledge Transfer
• Analytical Problem Solving and Sound Judgment
• Communication and Cross‑Functional Collaboration
• Workload Awareness, Prioritization, and Accountability
• Supervisory Responsibility (delegated technical leadership, escalation support, training, coaching, workload coordination, technical review, and other shift‑level operational assistance)

Work Environment

This job operates in a professional secure office environment. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. Government or ICS‑owned equipment and materials will be maintained in a safe and secure location. While working remotely, the position requires a safe and ergonomically sound work environment; the employer holds the remote site harmless for injury to others.

Physical / Mental Demands

The role is primarily sedentary but requires occasional mobility and filing: moving between locations, lifting files, opening filing cabinets, and bending or standing as necessary. The employee must be able to type on a keyboard and use computer monitors for extended periods, read, analyze, and interpret data for long periods, and make decisions in a high‑pressure environment.

Schedule

This is a full‑time position requiring at least 40 hours per week. The role may support either day shift (within DISA core business hours of 6:30 AM – 5:30 PM Eastern Time) or second shift (typically 2:00 PM – 10:00 PM Eastern Time), based on operational needs. After‑hours work or work beyond 40 hours per week may occasionally be required.

Travel

Limited travel is expected, less than 10 % throughout the year.

Education and Experience Requirements

• High School diploma or equivalent
• Six (6) years or more of military experience in a communications field or an applicable technical field
• Minimum active Secret security clearance

Security Clearance

Minimum active Secret clearance is required.