Order Picker

About the role

The Order Picker supports the Order Fulfillment Manager in all aspects of the customer order process within a retail branch location, ensuring accurate and efficient order fulfillment aligned with sales, inventory, and merchandising goals.

Responsibilities

• Pick, consolidate, and slot customer orders accurately and efficiently using pallet jacks, carts, and/or powered equipment.
• Complete all order fulfillment tasks in alignment with branch operational goals.
• Meet or exceed company-defined efficiency and accuracy metrics.
• Assist in maintaining a clean, organized, and safe order fulfillment area.
• Communicate discrepancies, order status, or issues effectively with the Order Fulfillment Manager.
• Perform additional tasks and support initiatives as assigned by management to ensure smooth operations.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires effective communication using speech, vision, and hearing.
• Requires regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50 lbs.

Qualifications

• Minimum of 1 year of relevant experience in retail and/or supply chain management.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) required.
• Experience with CRM systems and project management tools.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to explain technical and complex concepts clearly.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to adapt quickly to changing business needs and handle difficult situations with diplomacy.

Education: This role does not require a degree. Relevant skills, experience, and alignment with core values are prioritized.

Benefits

• Medical, vision, and dental coverage
• Paid time off (PTO)
• Paid maternity and parental leave
• Life insurance and disability coverage
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness incentives
• Company discounts
• AT&T & Verizon discounts
• Bonus opportunities
• Accident and critical illness insurance
• Adoption assistance (available at HQ locations only)
• On-site fitness centers
• Dog-friendly offices