Order Organizer/Scheduler, PRN, Day/Evening

About the Role

The Order Organizer (O2) is responsible for coordinating organization-wide prioritization and scheduling of designated diagnostic, procedural, and therapeutic services. This position serves as the service coordinator in the Hub, which provides 24/7 central coordination of patient placement and flow, transfers, transportation, and service area testing and procedures for the healthcare system. The O2 works collaboratively with the Hub Clinical Care Coordinator (C3), Unit C3s, and service departments to manage and prioritize service area requests for hospitalized and emergency department patients.

Responsibilities

• Prioritizes and schedules system-wide diagnostics, procedural, and therapeutic services for in-house patients.
• Collaborates with Unit C3s, Nursing, Service Departments, and/or Central Scheduling for patient information when needed to schedule services.
• Prioritizes services for anticipated discharges to ensure timely progression and discharge.
• Assists Unit C3s, Nursing, and Service Departments to address service event barriers to patient progression; escalates issues as appropriate.
• Collaborates with Nursing and Service Departments to balance the patient’s itinerary and optimize both efficiency and timely patient service.
• Creates transport requests to pull patients to service departments; adjusts transport requests to ensure on-time service delivery.
• Constructs optimal schedules for patients with multiple service requests (i.e., complex patients); prioritizes key tests to avoid patient progression delays.
• Reassesses prioritization of patients with changing conditions to identify if scheduling revisions are needed.
• Manages service department order queue; coordinates service requests among both inpatient and outpatient schedules.
• Communicates with Unit C3 and Nursing to ensure patient preparedness (i.e., Pre-Procedural Requirements).
• Participates in daily Performance & Order Prioritization (POP) Huddles; anticipates and addresses potential testing delays.
• Remains current on service departments’ specific service management policies and preferences.
• Participates in departmental performance improvement initiatives.
• Performs other duties as assigned.

Qualifications

• High school graduate or equivalent.
• Minimum 3 years of experience in an acute care clinical setting.
• Knowledge of and experience in acute care clinical operations.
• Ability to use interpersonal skills to effectively communicate with clinical Associates across departments.
• Ability to use critical thinking and independent problem-solving skills to address complex situations.
• Proficiency with basic computer systems (i.e., Microsoft Office products).
• Ability to determine appropriate sequencing of multiple diagnostic tests in various service areas.
• Ability to manage and prioritize multiple activities while working in a fast-paced environment.

Preferred Qualifications

• Associate's Degree.
• Strong preference given to experienced radiology or cardiology technologist/technician or candidate with strong clinical judgment skills and differential knowledge of diagnostic, procedural, and therapeutic areas within the acute care setting.

Physical Requirements

• Constant (67-100% of workday) sitting and use of arms and hands.
• Occasional (0-33% of workday) standing, walking, bending, squatting.
• Ability to lift, push, and pull up to 10 lbs.
• Auditory and visual skills.

Mental Requirements

• Possesses critical thinking and analytical skills.
• Ability to multi-task.
• Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements and Exposure Hazards

• Potential risk of exposure to chemicals.

Pay

Compensation Pay Range: $25.42 - $35.59