Order Operations Intern (Paid)

About the role

We’re looking for a detail-oriented Order Operations Intern to support our daily order placement and tracking workflow. You’ll be responsible for ensuring that every customer order is placed accurately and on time through our CRM, while monitoring deliveries and keeping order statuses up to date.

Responsibilities

• Place customer orders daily through our CRM — think of it like the full checkout process when shopping for yourself: once the product is in the cart, you move through checkout, enter the address and payment details, and complete the order until it’s fully confirmed.
• Manage multiple orders at once and ensure every purchase is processed correctly and on time.
• Monitor deliveries, track shipments, and update order statuses in real time.
• Troubleshoot basic order issues (e.g., declined payments, incorrect addresses, delayed shipments) and escalate when needed.
• Maintain consistency and attention to detail across a large number of transactions.
• Collaborate with the CX and ops teams to refine processes and streamline workflows as the company scales.

Requirements

Fast learner with a high typing speed and excellent accuracy
Strong attention to detail and ability to catch small errors before they turn into bigger issues
Comfortable navigating new tools and processes in a fast-moving startup environment
Reliable and consistent — able to commit to daily evening hours, including weekends

Qualifications

Previous experience in operations, e-commerce, retail, or customer support is a plus (especially if you’ve worked with CRMs or order systems), but not required