Order Management Specialist

Responsibilities

• Manage the entire order cycle, including contract review, order entry, administration and shipping product.
• Serve as the point of contact between Sales and other functional departments.
• Collaborate with operations and supply chain teams to verify product availability and resolve option availability constraints.
• Partner with engineering and sales to review Price List/Specifications and resolve issues understand upcoming engineering changes.
• Provide input for the S&OP process and contribute to forecast improvements.
• Provide excellent customer service by addressing customer inquiries related to their orders.
• Monitor order status and communicate production status and any delays.
• Ensure compliance with company policies and procedures.
• Prepare regular reports on order status.

Requirements

• Detail orientated and able to manage multiple tasks concurrently.
• Demonstrated self-direction and ability to prioritize workload to meet deadlines independently.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field and three (3) or more years of relevant experience (equivalent to nine (9) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• Familiarity with ERP/MRP tools (Syteline); Excel proficiency required.
• Strong communication and analytical problem-solving skills.
• Understanding of S&OP and continuous improvement methodologies.
• Strong interpersonal skills and ability to interface at different levels of the organization.
• Experience in order management and managing finished goods.

Pay

$64,500.00 - $103,500.00